Frequently Asked Questions

Have some questions? If so, you’ve come to the right place! Our FAQ page should be able to point you in the right direction. If you would like to talk to a human, and want some personal assistance on how we can help you tell your story call us 801-759-5559, stop by our showroom or click here to set up your FREE consolation.

Pricing Guides

General Questions

What happens after I place my order?

Once we receive your order, artwork, and our art department has set up your proof, you will receive an e-mail or fax containing your  Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process.

What are Set-up Charges?

Custom imprinting your logo on an item requires printing plates, film, and setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting. Although these are one-time costs, for certain items there are re-set charges which will also be noted separately.

What if I don’t see the products I’m looking for?

We have access to thousands of  products! Our site is merely a sample of what we have to offer. If you’re looking for something specific, looking to find items to fit your theme, or just don’t see quite what you’re looking for on our site, give us a call and we’ll be glad to offer suggestions

Who are your manufacturers and suppliers?

Our manufacturers and suppliers are mainly North American-based reputable companies that have undergone numerous quality checks and service audits. We only work with the biggest, best, and most established suppliers in the marketplace, and this translates into peace of mind for you. Narrowing down our supplier base also enables us to pass on tremendous savings to you due to our purchasing power.

What if I receive my order and I’m not happy? Is there a Guarantee?

We do everything possible to prevent mistakes on orders. We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec Proof and that it will arrive on-time and error-free. In the event that your order is incorrect, we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have an impeccable reputation for service & quality and take customer satisfaction very seriously. Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.

Can I see a sample before I buy?

Yes, on most products we can get you a sample (it will not have your logo printed on it.), or just come down to our show room and see lots of products and apparel .

Can I bring my own garments in for embroidery and printing?

Yes. However, We do not guarantee your product and can not replace the item if it has something wrong with it. Quite often we can save you money by purchasing the product for you because of our volume discount with several vendors, and we will guarantee anything we purchase for you.

Can I order if I am not in the Salt Lake City Area?

Yes. We accept orders from all over the United States and Canada.

What types of payment do you take?

We accept cash, check, Visa, Mastercard, Discover and American Express.

Is it cheaper to do screen printing or embroidery?

Screen Printing is less expensive, but not as much as people think. It is typically a couple of dollars less per item. On smaller runs, embroidery is generally less expensive.

Do I have to come down to your shop to purchase?

No. The transaction can happen completely over the internet with your product shipped to you. However, we would love to meet you and have you visit our shop. Click here for directions.

What is the best way to send you my art?

The best way is to email the file to us don’t forget to include your contact information. Files can get quite large so if the file is to big to send use winzip to zip the file before you email it. For art that can not be emailed we accept parasol post 2364 S West temple. SLC, UT. 84115 If you mail it to us, when we are done we will return it unharmed to you. Or simply come in to our facility with your art on a flash drive.

If I do not have a design what do I do?

We can help design your art simply call us and ask for one of our award winning artist’s to assist you. In-fact we design most of our clients designs.

What format do you want my images in?

We accept most formats: jpg. Jpeg, GIF, PDF, PSD, EPS, SWF, AI etc… The best quality prints will come from highest quality art. So the bigger the file the better the art. We like 150 dpi to 600 dpi art, pre-sized to the size you want printed. So if you have a shirt that you want printed with a 10 inch by 14 inch design save your art file as a jpg at 3000 px X 4200 px or 300dpi 10X14. Make sure that when sized it is nice and clear.

Promotional Products Questions

What happens after I place my order?

Once we receive your order, artwork, and our art department has set up your proof, you will receive an e-mail or fax containing your  Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process.

What are Set-up Charges?

Custom imprinting your logo on an item requires printing plates, film, and setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting. Although these are one-time costs, for certain items there are re-set charges which will also be noted separately.

What if I don’t see the products I’m looking for?

We have access to thousands of  products! Our site is merely a sample of what we have to offer. If you’re looking for something specific, looking to find items to fit your theme, or just don’t see quite what you’re looking for on our site, give us a call and we’ll be glad to offer suggestions

Picking the Right Imprinted Promotional Product

It’s not a good idea to choose your imprinted promotional product simply by price. Instead, you should choose an item that matches your business and your client’s business and goals.  Choose promotional items that your clients use daily and, when they do, they see your business name and what you do. Think about what your clients need, and meet their needs with your imprinted promotional product.

Who are your manufacturers and suppliers?

Our manufacturers and suppliers are mainly North American-based reputable companies that have undergone numerous quality checks and service audits. We only work with the biggest, best, and most established suppliers in the marketplace, and this translates into peace of mind for you. Narrowing down our supplier base also enables us to pass on tremendous savings to you due to our purchasing power.

What is the value of using Promotional Products?

Promotional products give you the most BANG for your buck when it comes to your advertising needs. Getting your information in the hands of potential customers is what it’s all about, and nothing does the job better than promotional products. Studies have shown that promotional products outlast most any type of advertising, such as classified ads, radio commercials and TV spots, and have the ability of staying visible to your customers for years to come. Best of all, there are 1000’s of unique promotional products to choose from, and price ranges to meet any financial plan. Whether your budget is $10 or $10,000, We have a vast array of products for you to choose from to fit your needs.

Why are Promotional Products so great for advertising?

They promote image and brand awareness. They can also be a valuable tool for introducing or reinforcing the marketing of products and services. Promotional Products are great for generating sales leads, for example at trade shows or corporate events.

What if I receive my order and I’m not happy? Is there a Guarantee?

We do everything possible to prevent mistakes on orders. We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec Proof and that it will arrive on-time and error-free. In the event that your order is incorrect, we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have an impeccable reputation for service & quality and take customer satisfaction very seriously. Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.

Can I see a sample before I buy?

Yes, on most products we can get you a sample (it will not have your logo printed on it.), or just come down to our show room and see lots of products and apparel .

Do I have to come down to your shop to purchase?

No. The transaction can happen completely over the internet with your product shipped to you. However, we would love to meet you and have you visit our shop. Click here for directions.

What is the best way to send you my art?

The best way is to email the file to us don’t forget to include your contact information. Files can get quite large so if the file is to big to send use winzip to zip the file before you email it. For art that can not be emailed we accept parasol post 2364 S West temple. SLC, UT. 84115 If you mail it to us, when we are done we will return it unharmed to you. Or simply come in to our facility with your art on a flash drive.

If I do not have a design what do I do?

We can help design your art simply call us and ask for one of our award winning artist’s to assist you. In-fact we design most of our clients designs.

What format do you want my images in?

We accept most formats: jpg. Jpeg, GIF, PDF, PSD, EPS, SWF, AI etc… The best quality prints will come from highest quality art. So the bigger the file the better the art. We like 150 dpi to 600 dpi art, pre-sized to the size you want printed. So if you have a shirt that you want printed with a 10 inch by 14 inch design save your art file as a jpg at 3000 px X 4200 px or 300dpi 10X14. Make sure that when sized it is nice and clear.

Screen Printing Questions

What happens after I place my order?

Once we receive your order, artwork, and our art department has set up your proof, you will receive an e-mail or fax containing your  Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process.

What if I don’t see the products I’m looking for?

We have access to thousands of  products! Our site is merely a sample of what we have to offer. If you’re looking for something specific, looking to find items to fit your theme, or just don’t see quite what you’re looking for on our site, give us a call and we’ll be glad to offer suggestions

Who are your manufacturers and suppliers?

Our manufacturers and suppliers are mainly North American-based reputable companies that have undergone numerous quality checks and service audits. We only work with the biggest, best, and most established suppliers in the marketplace, and this translates into peace of mind for you. Narrowing down our supplier base also enables us to pass on tremendous savings to you due to our purchasing power.

What if I receive my order and I’m not happy? Is there a Guarantee?

We do everything possible to prevent mistakes on orders. We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec Proof and that it will arrive on-time and error-free. In the event that your order is incorrect, we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have an impeccable reputation for service & quality and take customer satisfaction very seriously. Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.

Can I see a sample before I buy?

Yes, on most products we can get you a sample (it will not have your logo printed on it.), or just come down to our show room and see lots of products and apparel .

Can you decorate this logo on this location?

We’ve done all kinds of locations and materials. No matter how crazy it might sound, contact us with your ideas and we’ll see what we can do!

Can you match any color?

Yes, we have a lot of experience mixing and matching inks. It is best if you give us a Pantone color number so we can match it perfectly. Or come in to our shop and we will match it while you wait.

Can you personalize each garment?

Yes, we can personalize with names, titles and/or numbers. We ask that you provide an electronic version of your list of names, preferably in Excel, to facilitate production.

I want to have different colors on different shirts. Can you do that?

Absolutely. In most cases, there is no charge for color changes on your embroidery or screen print order.

How long will it take to create my order?

Our typical turnaround time is 5-10 business days plus shipping. Our turnaround time is an estimate and starts when we have all of the information to complete your order.  Complex designs or orders with extra add-ons may increase turnaround time. If you must have your order by a certain date, please let us know when you place the order. However, if you need it quickly, we can also handle rush orders in as little as 24 hours. A rush fee may apply. If the order is not approved within 24 hours, it may delay the order.

Can I bring my own garments in for embroidery and printing?

Yes. However, We do not guarantee your product and can not replace the item if it has something wrong with it. Quite often we can save you money by purchasing the product for you because of our volume discount with several vendors, and we will guarantee anything we purchase for you.

Is it cheaper to do screen printing or embroidery?

Screen Printing is less expensive, but not as much as people think. It is typically a couple of dollars less per item. On smaller runs, embroidery is generally less expensive.

Do I have to come down to your shop to purchase?

No. The transaction can happen completely over the internet with your product shipped to you. However, we would love to meet you and have you visit our shop. Click here for directions.

What is the best way to send you my art?

The best way is to email the file to us don’t forget to include your contact information. Files can get quite large so if the file is to big to send use winzip to zip the file before you email it. For art that can not be emailed we accept parasol post 2364 S West temple. SLC, UT. 84115 If you mail it to us, when we are done we will return it unharmed to you. Or simply come in to our facility with your art on a flash drive.

Can I have a rush put on my order?

We already have a very fast turn around of 5-10 business days however if possible we do offer rush orders at a reasonable rate. Call and tell us the details and we will do everything in our power to meet your deadline.

If I do not have a design what do I do?

We can help design your art simply call us and ask for one of our award winning artist’s to assist you. In-fact we design most of our clients designs.

What format do you want my images in?

We accept most formats: jpg. Jpeg, GIF, PDF, PSD, EPS, SWF, AI etc… The best quality prints will come from highest quality art. So the bigger the file the better the art. We like 150 dpi to 600 dpi art, pre-sized to the size you want printed. So if you have a shirt that you want printed with a 10 inch by 14 inch design save your art file as a jpg at 3000 px X 4200 px or 300dpi 10X14. Make sure that when sized it is nice and clear.

What is simulated process?

Simulated Process is another advanced technique that uses halftones of a few ink colors to represent the colors in the original design. This process differs from 4-color process in that the inks are solid opaque colors usually printed on dark colored shirts. Because the shirts colors are normally dark, simulated process requires the use of an underbase. When working with simulated process, we start with a digital design or one that is scanned into the computer. We make adjustments in color and contrast so that it looks proper on the shirt color. Then we process the design through a special program that automates the difficult separation calculations. Once finished, the separations are printed out as usual. Simulated process also requires relatively high mesh counts and screen frequencies. Depending on the design, 3 to 11 ink colors may be needed to accurately reproduce all subtle color variations.

What is 4-color process?

4-color process is a more advanced separation and printing technique that uses 4 colors of transparent ink to produce the colors from the original design. The four colors, Cyan, Magenta, Yellow, and black ( CMYK ), are printed as halftones that interact with each other and the white background of the shirt to create color and tonal values. A wide spectrum of colors can be represented but some colors are impossible to produce. Much like a inkjet printer. 4-color process is used mostly for photographic or digitally created designs because many shades and colors can be created with only four screens.

Why do I have to pay for an extra color when I have my design printed on black or dark shirts?

An underbase of ink usually white will need to be printed on dark garments so that the color of the shirt will not show through the ink. See the FAQ “what is an underbase” for further description.

What is an underbase?

An underbase is a layer of ink, usually white, that is printed under the other ink colors when printing dark garments. When printing most colors on dark garments the color of the shirt will show through the ink slightly. For instance, yellow ink printed directly on a royal blue shirt will look very green. To prevent this, a thin layer of white ink is printed, then “flash” dried, and the yellow is printed on top. This gives the top colors a good neutral base and reduces or eliminates the shirt color showing through.

What is flashing or flash drying/curing?

Flash curing is the process of “gelling” a layer of ink with a spot heating unit while still on the press. To “gel” the ink layer the temperature is raised to the point where the ink begins to dry but is not completely cured. The ink will be dry to the touch and will form a solid surface to print additional colors on. When the garment is run through the drier the flashed layer will cure completely and bond to the ink layers on top to form a solid film. For instance when we print on dark fabric we will flash a white underbase to achieve bright vivid colors.

How many colors can you print?

Strictly speaking, we can print eight different ink colors at a time. However, we use several techniques to increase the number of perceived colors in a print. When we use techniques such as 4-color process and simulated process we can achieve millions of colors or full color prints on both light and dark colored garments.

Some of your competitors charge for flashing, Do I have to pay extra for flash curing?

No we do not charge you for flash curing however if an underbase ink is needed (such as on dark shirts) then we will charge for the additional color but not the flashing.

Embroidery Questions

How do I know how many stitches my logo will be?

If you use one of these formula it will be very close.

TEXT ONLY take the height of the design X the width of the design then Times it by 1000 (for example a 2 inch X 3 inch logo will have 6,000 stitches).

SOLID LOGOS take the height of the design X the width of the design then Times it by 1500 (for example a 2 inch X 3 inch logo will have 9,000 stitches)

What happens after I place my order?

Once we receive your order, artwork, and our art department has set up your proof, you will receive an e-mail or fax containing your  Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process.

What if I don’t see the products I’m looking for?

We have access to thousands of  products! Our site is merely a sample of what we have to offer. If you’re looking for something specific, looking to find items to fit your theme, or just don’t see quite what you’re looking for on our site, give us a call and we’ll be glad to offer suggestions

Who are your manufacturers and suppliers?

Our manufacturers and suppliers are mainly North American-based reputable companies that have undergone numerous quality checks and service audits. We only work with the biggest, best, and most established suppliers in the marketplace, and this translates into peace of mind for you. Narrowing down our supplier base also enables us to pass on tremendous savings to you due to our purchasing power.

What if I receive my order and I’m not happy? Is there a Guarantee?

We do everything possible to prevent mistakes on orders. We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec Proof and that it will arrive on-time and error-free. In the event that your order is incorrect, we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have an impeccable reputation for service & quality and take customer satisfaction very seriously. Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.

Can I see a sample before I buy?

Yes, on most products we can get you a sample (it will not have your logo printed on it.), or just come down to our show room and see lots of products and apparel .

Can you decorate this logo on this location?

We’ve done all kinds of locations and materials. No matter how crazy it might sound, contact us with your ideas and we’ll see what we can do!

Can you match Pantone colors?

Depending on the color, we can match it accurately with embroidery threads, but not all Pantone colors are represented among the thread colors. This is due to the limited number of thread colors available from thread manufacturers. We have a system for color matching and we can match your color very closely, but a perfect match is not possible among all Pantone colors. If you would like to see about matching your Pantone color, please contact us.

Can you personalize each garment?

Yes, we can personalize with names, titles and/or numbers. We ask that you provide an electronic version of your list of names, preferably in Excel, to facilitate production.

What is the largest sewing area for a design?

If your design is taller than it is wide, we can make it 16” tall by 10.5” wide. If your design is wider than it is tall, we can make it 15.5” wide by 10.5” tall.

I want to have different colors on different shirts. Can you do that?

Absolutely. In most cases, there is no charge for color changes on your embroidery or screen print order.

Do you do 3D embroidery?

Yes. We can certainly do 3D or “Puff” embroidery. In order to do this, the file must be specifically digitized for 3D embroidery. If you have an embroidery file and are not sure whether or not it will work, you can forward it to us for a free consultation.

How long will it take to create my order?

Our typical turnaround time is 5-10 business days plus shipping. Our turnaround time is an estimate and starts when we have all of the information to complete your order.  Complex designs or orders with extra add-ons may increase turnaround time. If you must have your order by a certain date, please let us know when you place the order. However, if you need it quickly, we can also handle rush orders in as little as 24 hours. A rush fee may apply. If the order is not approved within 24 hours, it may delay the order.

What kind of items can be embroidered?

The saying in our shop is, “If we can hoop it, we can embroider it.” Most soft items can be embroidered. If it can not be embroidered we will figure out how to decorate it.

Can I bring my own garments in for embroidery and printing?

Yes. However, We do not guarantee your product and can not replace the item if it has something wrong with it. Quite often we can save you money by purchasing the product for you because of our volume discount with several vendors, and we will guarantee anything we purchase for you.

Is it cheaper to do screen printing or embroidery?

Screen Printing is less expensive, but not as much as people think. It is typically a couple of dollars less per item. On smaller runs, embroidery is generally less expensive.

Do I have to come down to your shop to purchase?

No. The transaction can happen completely over the internet with your product shipped to you. However, we would love to meet you and have you visit our shop. Click here for directions.

Can I see a sewout of my design?

Yes. Sewouts are complimentary when you digitize your logo with us.

What is the best way to send you my art?

The best way is to email the file to us don’t forget to include your contact information. Files can get quite large so if the file is to big to send use winzip to zip the file before you email it. For art that can not be emailed we accept parasol post 2364 S West temple. SLC, UT. 84115 If you mail it to us, when we are done we will return it unharmed to you. Or simply come in to our facility with your art on a flash drive.

Can I have a rush put on my order?

We already have a very fast turn around of 5-10 business days however if possible we do offer rush orders at a reasonable rate. Call and tell us the details and we will do everything in our power to meet your deadline.

If I do not have a design what do I do?

We can help design your art simply call us and ask for one of our award winning artist’s to assist you. In-fact we design most of our clients designs.

What format do you want my images in?

We accept most formats: jpg. Jpeg, GIF, PDF, PSD, EPS, SWF, AI etc… The best quality prints will come from highest quality art. So the bigger the file the better the art. We like 150 dpi to 600 dpi art, pre-sized to the size you want printed. So if you have a shirt that you want printed with a 10 inch by 14 inch design save your art file as a jpg at 3000 px X 4200 px or 300dpi 10X14. Make sure that when sized it is nice and clear.

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